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New Member
Posts: 6
Registered: ‎07-13-2015

Xerox WorkCentres unable to scan to FTP

We have two models, a 7530 and a 7835 that will not scan to FTP.

The server is running the latest version of Filezilla. I've updated the firmware on both copiers. I've successfully connected, transferred, and removed files using an FTP client, so I know the server is setup correctly.

When I try to scan to FTP through the copier, I get an error this error: "Job Deleted. The job could not be sent. A connection to the server could not be established. If the problem persist, contact your System Administrator."

 

The copiers are setup to use FTP, pointing to the IP address of the server. There is a blank default repository document path as I want the scans to be dropped into the folder setup through Filezilla. I did try with a / just to be sure, but that had the same result. The copiers are logging in as System with the same username and password that works with the FTP client.

 

Thanks, in advance, for any help.

Analyst Nation Moderator
Posts: 5,319
Registered: ‎11-25-2013

Re: Xerox WorkCentres unable to scan to FTP

You may need to call Xerox, I've had the same thing with FileZilla and had to switch to IIS, I'm not sure they ever made a workaround or fix.

 

Check that there are no lock files in the root

Verify the FTP account has delete permissions

Verify if the MFP is using Passive/Active and try the other

 

Capture.GIF

 

Post the logs from FileZilla for the Xerox failure, maybe somebody will see the issue:

 

Here is two logs I dealt with between a Xerox and a Konica, It ended up being switched to IIS and it worked for both machines

 

KONICA SUCCESS:

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 230 Logged on

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> CWD /

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 250 CWD successful. "/" is current directory.

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> TYPE I

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 200 Type set to I

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> PORT 192,168,0,69,180,169

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 200 Port command successful

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> STOR SKMBT_C454e17031615460.pdf

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 150 Opening data channel for file upload to

 

server of "/SKMBT_C454e17031615460.pdf"

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 226 Successfully transferred

 

"/SKMBT_C454e17031615460.pdf"

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> QUIT

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> 221 Goodbye

(000016) 3/16/2017 16:47:02 PM - scansfz (192.168.0.69)> disconnected.

 

 

 

Then we have Xerox, not short, not sweet, just a lot of apparent garbage

 

(000017) 3/16/2017 16:52:59 PM - (not logged in) (192.168.0.31)> Connected on port 54256, sending

 

welcome message...

(000017) 3/16/2017 16:52:59 PM - (not logged in) (192.168.0.31)> 220-FileZilla Server 0.9.60 beta

(000017) 3/16/2017 16:52:59 PM - (not logged in) (192.168.0.31)> 220 Welcome to ABS FTP

(000017) 3/16/2017 16:53:00 PM - (not logged in) (192.168.0.31)> USER scansfz

(000017) 3/16/2017 16:53:00 PM - (not logged in) (192.168.0.31)> 331 Password required for scansfz

(000017) 3/16/2017 16:53:00 PM - (not logged in) (192.168.0.31)> PASS ********

(000017) 3/16/2017 16:53:00 PM - scansfz (192.168.0.31)> 230 Logged on

(000017) 3/16/2017 16:53:00 PM - scansfz (192.168.0.31)> SYST

(000017) 3/16/2017 16:53:00 PM - scansfz (192.168.0.31)> 215 UNIX emulated by FileZilla

(000017) 3/16/2017 16:53:00 PM - scansfz (192.168.0.31)> PASV

(000017) 3/16/2017 16:53:00 PM - scansfz (192.168.0.31)> 227 Entering Passive Mode

 

(192,168,0,120,202,196)

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> OPTS UTF8 ON

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 202 UTF8 mode is always enabled. No need to

 

send this command.

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> CWD /

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 250 CWD successful. "/" is current directory.

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> MKD

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 501 Syntax error

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> OPTS UTF8 ON

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 202 UTF8 mode is always enabled. No need to

 

send this command.

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> CWD

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 250 Broken client detected, missing argument

 

to CWD. "/" is current directory.

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> PASV

(000017) 3/16/2017 16:53:21 PM - scansfz (192.168.0.31)> 227 Entering Passive Mode

 

(192,168,0,120,234,34)

(000017) 3/16/2017 16:53:42 PM - scansfz (192.168.0.31)> QUIT

(000017) 3/16/2017 16:53:42 PM - scansfz (192.168.0.31)> 221 Goodbye

(000017) 3/16/2017 16:53:42 PM - scansfz (192.168.0.31)> disconnected.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎07-13-2015

Re: Xerox WorkCentres unable to scan to FTP

Hello, thanks for the information. It was set to Passive, I changed it to Active, but no luck. There are no lock files, and the FTP account does have delete permissions (I gave it full permissions for testing purposes). Unfortunately, there ar no log files to post. The MFP doesn't even reach the FTP server, which I don't understand.
Analyst Nation Moderator
Posts: 5,319
Registered: ‎11-25-2013

Re: Xerox WorkCentres unable to scan to FTP

If it doesn't reach the server then the gateway is wrong (assuming you use the IP) or the DNS server (if hostname).

 

That assumes that the ftp is set up right of course, but no matter how badly the firmware is behaving, it should reach the server.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.