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New Member
Posts: 1
Registered: ‎03-07-2017

Xerox Workcenter 5855 scanner issue

This network printer pulls paper just fine while photocopying, but when I try to scan, the scanner light does not come on and the paper never gets pulled. Same thing from the glass. The only thing I see is the envelope icon and the status bar to the right of it which keeps going. Nothing else happens.

Analyst Nation Moderator
Posts: 6,017
Registered: ‎11-25-2013

Re: Xerox Workcenter 5855 scanner issue

Unless a fault code is generated, or you see a message at the upper left of the screen that we can go from there is not enough to go on.

With that in mind, run a Software / Network Reset and try again.

This is done at the copier by logging on as the admin, select Machine Status > Tools > Troubleshooting > Resets and choose the option that resets both (No settings will be lost) then try a scan.

If that fails, update the firmware to the latest, see if that fixes it.


If all fails, you likely need somebody onsite to troubleshoot.

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