Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 1
Registered: 3 weeks ago

Xerox Workcenter 5855 scanner issue

This network printer pulls paper just fine while photocopying, but when I try to scan, the scanner light does not come on and the paper never gets pulled. Same thing from the glass. The only thing I see is the envelope icon and the status bar to the right of it which keeps going. Nothing else happens.

Highlighted
Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: Xerox Workcenter 5855 scanner issue

Unless a fault code is generated, or you see a message at the upper left of the screen that we can go from there is not enough to go on.

With that in mind, run a Software / Network Reset and try again.

This is done at the copier by logging on as the admin, select Machine Status > Tools > Troubleshooting > Resets and choose the option that resets both (No settings will be lost) then try a scan.

If that fails, update the firmware to the latest, see if that fixes it.

 

If all fails, you likely need somebody onsite to troubleshoot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.