10-12-2017 10:28 AM
Hi, how are you,
In the office we have a Xerox WorkCentre 7845 printer.
Recently the drum cartridge (Drum Cartridge) 013R00662 was changed, and after that the following problems were presented:
1.- The printer started to stain the sheets (footer area) when any document is printed (this problem is presented in Tray 1, Tray 2, Tray 3)
2. When you try to print from Tray 4, the printer emits a hard and loud sound; then reports that the paper is jammed, however, when checking, no jammed paper is found.
I hope you can help me.
10-16-2017 03:21 PM
Thank you for using the Support Forum. Please take a look at the solutions for streaks and see if any of them will help with the marks you are seeing. Make sure you are using Xerox genuine drum cartridge. For the noise you are hearing make sure the paper you are trying to use is within specifications for the machine. Try a different paper, if there is no jam and the paper is correct you may need to have service look at the machine. Please consider contacting your support centre for further assistance.