11-21-2017 01:10 PM
we use 5955 WC in VA hospital. they use PIV card in order to login. but the card reader takes up to 30 s to let the user in after they put the passcode.
what it could be ? why takes up to 30s ??
we check the network with it team , no issue with it .
11-21-2017 02:54 PM
First, update to this firmware here.
Then try logging in again, if still slow, go into CWIS > Properties > Security > Logs > Network troubleshooting > Start Session Now.
Go to the MFP and try to log on. After it does, go back to the PC, stop the capture, download it, and open in Wireshark (or another network analyzer) and see where the lag occurs in the traffic.