01-07-2013 02:05 PM
Hello, I am trying to configure an SMTP server for my printer. Unfortunately, each attempt results almost instantly in a status 'failed'.
I tried with both DNS and IP address. I am using a third party server on port 26 (so without SSL or TLS).
What should I do to make this function work?
Solved! Go to Solution.
01-08-2013 04:24 PM
On the SMTP page, what did you list for Host Name / IP Address?
That needs to be the 3rd party's info (ex. smtp.aol.com or smtp.gmail.com)
Also, did you put the correct login info down below?
01-08-2013 04:39 PM
youre probably going to have to change it to authentication required and submit the correct username and password to access that 3rd party server - any details you can provide would obviously help me help you
01-08-2013 04:46 PM - edited 01-08-2013 04:49 PM
I discovered I first had to 'save changes' before refreshing the status, otherwise changes are discarded.
I now have "Success" for the Get SMTP Server Address Status, but the SMTP Server Connection Status in the login section below that is still "unable to connect".
Even though I think the Authentication Type should be "SMTP AUTH (plain)", I tried every possible option for Authentication Type (Save changes, then refresh status).
I notice that even though I save changes, the password seems to be reset to 4 characters.
01-08-2013 04:54 PM
yeah the password will always show as 4 digits after you refresh, simply so nobody can guess it by its length.
are you positive that the port should be 26, instead of 25? If youre not then I'd try both to double check. sometimes those status indicators cannot be trust, so you're probably better off attempting tests from the unit.
You will also want to check the regular TCP/IP settings on the printer. If any of the DNS/Gateway/Subnet/Domain are wrong, that would cause the machine to fail with email as well.
I can almost guarantee the SMTP AUTH will need chosen, with the correct login and password below.
For instance, if youre using AOL, then it'd be:
Login: XeroxScans@aol.com (get it? because any aol username accesses their mail server)
01-08-2013 05:11 PM
Yes I am positive about port 26. Checked with an e-mail client (port 25 is not working, 26 is) and the provider website.
DHCP is all auto configured. Tried switching from IPv6 DNS to IPv4 DNS, it retrieves the correct DNS server from the ISP. I disabled Auto Generation of Search List. Dynamic DNS records IPv4 is still on.
Despite re-entering the password several times (to make sure it wasn't a typo), I still get...
SMTP Server Connection Status: Not Connected
01-08-2013 05:26 PM
Suddenly everything is working allright. Just tried, even though the status was "Not Connected". And it just worked...
The return e-mail adress was different at first than the login information, after I synchronized this, the status became "Ready" (using Authentication Type: "SMTP AUTH (login)").
Now returned to the old Return E-mail Adress, so that it differs again from the login e-mail address and the status remains "Ready".
So either time or synchronizing the e-mail adresses fixed the wrong status.
(future readers please note that you also might need to change some TCP/IP settings as described before).
Thank you very much for thinking with me!
01-09-2013 08:07 AM
I troubleshoot Xerox network issues through a xerox-owned company so im used to it, its definitely not a problem at all. I know those can be tricky so I'm glad to see that its working for you! Take care and pay it forward. Thanks.