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New Member
Posts: 1
Registered: ‎11-30-2017

scanning to email using office365 account

[ Edited ]

Hi, i'm having trouble trying to configure and use the scan to email feature. The smtp server is office 365 and besides i had seen a few posts here with the same kind of problem, the solution sugested doesn't work for me. This is the settings i'm using:

  • Server Address:
  • Outgoing SMTP Port Number: 587
  • Connection Security: STARTTLS
  • SMTP Authenthication: SMTP AUTH
  • SMTP AUTH User Name: [same as device email - valid office365 email account]
  • Validation Type: On Device

I get "016-781" error!


Thanks in advance!


Analyst Nation Moderator
Posts: 5,755
Registered: ‎11-25-2013

Re: scanning to email using office365 account

If it is any of the Versalink products you need to disable Dual stack and update the firmware.

If those 2 things don't work then you need to call Xerox and supply themn with a Wireshark of the scan attempt to diagnose it.

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