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New Member
Posts: 1
Registered: ‎11-30-2017

scanning to email using office365 account

[ Edited ]

Hi, i'm having trouble trying to configure and use the scan to email feature. The smtp server is office 365 and besides i had seen a few posts here with the same kind of problem, the solution sugested doesn't work for me. This is the settings i'm using:

  • Server Address: smtp.office365.com
  • Outgoing SMTP Port Number: 587
  • Connection Security: STARTTLS
  • SMTP Authenthication: SMTP AUTH
  • SMTP AUTH User Name: [same as device email - valid office365 email account]
  • Validation Type: On Device

I get "016-781" error!

 

Thanks in advance!

Nuno

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: scanning to email using office365 account

If it is any of the Versalink products you need to disable Dual stack and update the firmware.

If those 2 things don't work then you need to call Xerox and supply themn with a Wireshark of the scan attempt to diagnose it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.