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New Member
cteegarden
Posts: 1
Registered: ‎02-14-2013

setup scan to e-mail WorkCentre 7120

I'm trying to setup scan to e-mail on our new Xerox WorkCentre 7120. It has the latest firmware on it.  When I go to send something with scan to e-mail I get an error 016-772 DNS server unsets up in SMTP. I have the correct DNS server info in and I've also tried it with it trying to obtain the DNS automaticly (it comes back with what I had typed int)  Any help would be greatly apriciated.

 

Thanks

Chris

Agency Analyst
JoeAXE5AB-AA
Posts: 3
Registered: ‎06-27-2011

Re: setup scan to e-mail WorkCentre 7120

[ Edited ]

Hi Chris,

 

Not sure if you've resolved your problem yet? If you haven't, then you might want to try adding a domain name and not leaving that field blank. Even if you are not on a Domain Controlled network, by adding "WORKGROUP" or "WORKGROUP.LOCAL" should help resolve this issue.

 

When I setup Scan to Email I like to manually enter the DNS in. You also might want to add a public DNS too just incase your DNS is not working well with your Xerox 7120. ie. 8.8.8.8 or 8.8.4.4 (google's public dns)

 

Cheers!

New Member
yourselfneo
Posts: 1
Registered: ‎10-09-2013

Re: setup scan to e-mail WorkCentre 7120

I have the same issue here : I want to make scan to email configuration by email at gmail 

 

Is that possible ?

 

If yes ; How to make ? 

 

Kindly your urgent support.

Community Manager
CherylO-Xerox
Posts: 1,640
Registered: ‎07-21-2010

Re: setup scan to e-mail WorkCentre 7120

Hi yourselfneo,

Thank you for using the Support Forum. Please take a look at this solution for setting up the email with gmail.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

Frequent Member
mohammed_k
Posts: 25
Registered: ‎01-21-2013

Re: setup scan to e-mail WorkCentre 7120

connect to aspmx.l.google.com on port 25   and don't enable SSl . You must configure an SPF record for your domain with the IP address of the device or application to ensure that recipients do not reject mail sent from it. You must also add this IP address to the Email Whitelist box in your Google Apps control panel. For example. if your sending device sends from 123.45.67.89, add that address to your SPF record without removing the Google Apps mail servers from the record: v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

 

Note : you have to know that the machine should configured with real email  ... 

 

so you have to create email address in your google app services

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
Frequent Member
mohammed_k
Posts: 25
Registered: ‎01-21-2013

Re: setup scan to e-mail WorkCentre 7120

connect to aspmx.l.google.com on port 25 and don't enable SSl . You must configure an SPF record for your domain with the IP address of the device or application to ensure that recipients do not reject mail sent from it. You must also add this IP address to the Email Whitelist box in your Google Apps control panel. For example. if your sending device sends from 123.45.67.89, add that address to your SPF record without removing the Google Apps mail servers from the record: v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

Note : you have to know that the machine should configured with real email ...

so you have to create email address in your google app services
Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.