10-27-2013 02:32 PM
I have just bought the workcentre 3220 mfp for home and I have a mac with 10.9. I cannot install the twain driver for some reason. After I clicked the "restart" button in the running "Xerox WorkCentre 3220/MAC_Twain/ScanThru Installer.app"(version 3.3), I cannot add a scanner in "System Preferences/Printers & Scanners/+". This is when the printer is connected via USB, I have no problem add the printer for printing, just not for scanner. I understand this mfp cannot fo network scanning and scan to email on Mac, but it cannot scan via twain? I was able to add my old Canon MFP as scanner though and it was working fine.
Anyone have any suggestions?
Solved! Go to Solution.
10-29-2013 04:31 PM
Thank you for using the Support Forum. Please take a look at the solution for scanning using TWAIN from the support pages for your machine. If this solution does not help Please consider contacting your support centre for further assistance.
11-15-2013 04:07 PM
this is a horrible response from xerox.
i have the exact same machine and same problem as described. i have tried every single possibility and stupid enough, image capture will NOT recognize the scanner. if you use acrobat pro or other software it will... but why buy/pay if you should be able to use image capture. a real let down, people from xerox!
11-15-2013 04:38 PM
11-18-2013 02:00 AM
Hey you two!
Nice complaining, do you see any drivers for 10.9? Could it be why it does not work? Probably, YES.
You just have to wait for new drivers like everyone else.
12-19-2013 01:08 PM
Kimzi, sorry, but this is a LAME response.
Why others have drivers and we dont? BECAUSE nobody took the time to write them, prior to the release, or by now...
How long should we wait? until 10.10 is released and we run into the ground again.
This is really horrible customer service, and it can't be denied.
To have no "native" solution working and to have a "third party" solution working.. it just makes no sense for me.
12-20-2013 02:02 AM
Firstly :I do NOT work for Xerox, I do NOT have to be nice to people who don't deserve it.
Secondly: It's the same every time Apple comes out with a new version for MAC, you'll just have to wait.
Updating your OS without checking for driver support is wrong on so many levels.
02-26-2014 04:17 PM
I just saw your response.
I do apologize if you feel offended. it was not the intention towards you.
I do stand by what I said thought, that it sucks to have a third party solution working, but not a native one.
Have a good day,