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Valued Member
Posts: 59
Registered: ‎06-20-2016

Error message when trying to insert file

When trying to insert a pdf page using the Insert Component, or Watermark Component, I get this message;

InsertError.png

 

What is the fix for this?

 

Thank you,

 

Erick

FreeFlow Production Workflow Moderator
Posts: 2,211
Registered: ‎01-03-2012

Re: Error message when trying to insert file

Typically this would be an issue related to permissions in the sandbox.

 

I would open up permissions in the sandbox folder and see if that clears up the problem.

Valued Member
Posts: 59
Registered: ‎06-20-2016

Re: Error message when trying to insert file

Hi Javier,

 

This did not clear up the issue,

 

Erick

FreeFlow Production Workflow Moderator
Posts: 2,211
Registered: ‎01-03-2012

Re: Error message when trying to insert file

That's the only somple fix I know about...

 

If the problem is something else I would suggest that you escalate to the hotline.

Valued Member
Posts: 59
Registered: ‎06-20-2016

Re: Error message when trying to insert file

I should check with you to make sure that I am in the right place.

 

Is the Sandbox located: C:\xerox\freeflow\core\125\data.

 

Is the data folder, Sandbox? Set permissions here?

 

Erick

Highlighted
FreeFlow Production Workflow Moderator
Posts: 2,211
Registered: ‎01-03-2012

Re: Error message when trying to insert file

There's a default location but the location can be changed.

The default location for the most current version of FFCore is C:\Xerox\FreeFlow\Core\00000000-0000-0000-0000-000000000000\Data

 

You should see the following folders in the sandbox for the most current version of FFCore

Screen Shot 2017-01-11 at 1.11.12 PM.png