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Member
Posts: 13
Registered: ‎06-04-2015

PDF Fixup Internal Error

Hello, we are creating a similar workflow as in this previous thread:

Pdf with multi layer to one pdf per layer - new

by MLBYDLW in FreeFlow Core

 

Our jobs are failing with Status Detail of: Internal Error.

 

This happens with any fixup we create or any of the stock fixups exported from Acrobat DC 2017. It also happens when we try the example fixups posted in the last message of the above referenced thread.

 

I have found than we can succesfully run fixups created in Acrobat DC 2015.

 

I assume the example fixups posted ran succesfully on Javier's system so I am not sure why they or other DC 2017 fixups will not work.

 

We are on most recent posted version of FFCore (5.0.0.5). I have copied relevent log entries below.

 

27-Jun-2017 19:57:46,830 [00000000-0000-0000-0000-000000000000][read2]: [INFO ] WorkflowEngine ExecuteNode - ExecuteNode(Node(seqNo: 4, Id: 9946, next: 5, TaskExecuteService(12297, , send individually preActions , Preflight)), PlatformJob(Id = 27442.0, Status = processing, isJobGroup = false, , hasDocGroup = false, has 0 DocGroups, 1 inputDoc(s), 1 outputDoc(s), 3 resources)) starts
27-Jun-2017 19:57:46,876 [00000000-0000-0000-0000-000000000000][read2]: [INFO ] Node SetTaskNameOnJob - task name for 809 is Baseline 2
27-Jun-2017 19:57:46,876 [00000000-0000-0000-0000-000000000000][read2]: [INFO ] ExecuteServiceNode SubmitSingleDocToService - [Preflight] reference task name is 809:Baseline 2 for job 27442.0
27-Jun-2017 19:57:46,892 [00000000-0000-0000-0000-000000000000][189 ]: [INFO ] PreflightCmn InitPTBEngine - job 1, Thread 189, Process 5500: Invoking pdfEngine SDK 8.3.380 from C:\Program Files\Xerox\FreeFlow Core\platform\bin\PreflightCmn.dll in report language 'en' [TRY 1]
27-Jun-2017 19:57:47,130 [00000000-0000-0000-0000-000000000000][189 ]: [INFO ] PreflightCmn TranslateOurLanguageToPTBLanguage - job 1, Thread 189, Process 5500: language = en, PTB language=en
27-Jun-2017 19:57:47,130 [00000000-0000-0000-0000-000000000000][189 ]: [INFO ] PreflightCmn InitPTBEngine - job 1, Thread 189, Process 5500 : InitPTBEngine Succeeded. PTB_eerrNone
27-Jun-2017 19:57:47,146 [00000000-0000-0000-0000-000000000000][189 ]: [INFO ] PreflightCmn PreflightDocuments - Job 1, Thread 189, Process 5500 : processing Preflight using Preflight profile C:\Xerox\FreeFlow\Core\00000000-0000-0000-0000-000000000000\Platform\Spool\34e2413b-366e-4641-bb6e-348559c2a96c\pc_test.kfp ....
27-Jun-2017 19:57:47,380 [00000000-0000-0000-0000-000000000000][189 ]: [ERROR] PreflightCmn ExecutePreflight - Done pf processing job 1, Thread 189, Process 5500...
PTB Error=Internal error in library

 

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New Member
Posts: 5
Registered: ‎01-08-2015

Re: PDF Fixup Internal Error

Hi,

i got the same problem, the Preflight Plugin of Acrobat was updated in April and now creates profiles in the callas pdf Toolbox 9 format, wich is currently not supported by FreeFlow Core.

So i used the Trial Version of Callas PDF Toolbox 8 to get my profile work.

 

We need a update for the callas plugin in Core !!

 

Greets

Andreas