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New Member
Posts: 6
Registered: ‎11-11-2016
Accepted Solution

Uploaded files are not progressing beyond "Pending" status

Hi,

 

I attempted to load 3 pdf files yesterday via the Digital Publisher Ordering Tool, but none of the files ever reached their destination. Shoirtly after uploading, each job appeared with a "Job submitted successfully" check mark in the Status column of the Job Status window. In the Active Jobs tab of Freeflow Core, however, they seem to be stuck: Status in Workflow has been reading as "Pending" for well over a day now (see attached screengrab). Any ideas as to what might prevent these files from completing their upload? Thanks.

New Member
Posts: 6
Registered: ‎11-11-2016

Re: Uploaded files are not progressing beyond "Pending" status

ffcjobs.PNG

FreeFlow Production Workflow Moderator
Posts: 11
Registered: ‎10-04-2013

Re: Uploaded files are not progressing beyond "Pending" status

There's no apparent reason for the lengthy pending status on these jobs.  I would recommend rebooting the server.  The jobs will be aborted, so you'll need to resubmit them.

 

If the problem does not go away, contact Xerox Support.

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New Member
Posts: 6
Registered: ‎11-11-2016

Re: Uploaded files are not progressing beyond "Pending" status

Rebooting worked. Thanks for your help!