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New Member
Posts: 1
Registered: ‎05-05-2017

8560 hangs at 6% during startup

Our 8560 has suddenly stopped at 6% warming up during the startup.  We have no support contract where I work and I can likely order parts if I know what to order.  It hits 5% then 6% and a fan comes on and then the green light next to the display goes out and everything stops responding.  Up until that point I can use the display to show printer info and go through whatever options are available. 

 

I have taken it off the network, pulled and tried each stick of RAM individually, and I am able to enter the service diagnostics during the XEROX logo...  but there are no fault codes, etc. 

 

HELP! And thanks so much....

Community Manager
Posts: 2,490
Registered: ‎07-21-2010

Re: 8560 hangs at 6% during startup

Hi VickyLC13,

Thank you for using the Support Forum. Please turn the machine off and disconnect the network cable.  Power the machine back on with only the power cable connected to the machine.  If it powers up normally, turn it off again and  reconnect the network cable. Power on again and if it fails try another network cable if that does not work please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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