Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3
Registered: ‎03-16-2017

Fehler (016-737) after Firmwareupdate

Hello,

 
I did a firmware update via network, to obtain support for SMTP SSL/TLS.
When you start the new firmware number appears on the display, but then comes the error (016-737). A next attempt the firmware again via USB update does not. What can I do?
Thank you in advance
René
 
Error

 

Valued Advisor
Posts: 1,618
Registered: ‎10-11-2010

Re: Fehler (016-737) after Firmwareupdate

can you tell us the model of the machine?

Highlighted
New Member
Posts: 3
Registered: ‎03-16-2017

Re: Fehler (016-737) after Firmwareupdate

Hi Fabio

the model is 6605V_DN

New Member
Posts: 3
Registered: ‎03-19-2017

Re: Fehler (016-737) after Firmwareupdate

[ Edited ]

Was the problem solved?

 

I have the same problem after upgrading Firmware. "Fehler 016-737".

 

I have a WorkCentre 6605DN.

 

Best regards

Robert

New Member
Posts: 3
Registered: ‎03-16-2017

Re: Fehler (016-737) after Firmwareupdate

Hi Robert,

the firmware I installed was not compatible with display and USB.

A technician has recorded the original firmware.

 

Greeting René

New Member
Posts: 3
Registered: ‎03-19-2017

Re: Fehler (016-737) after Firmwareupdate

[ Edited ]

Hi René,

 

thanks for reply.

 

Can I do this by myself?

Is there an altboot method available?

 

Greeting,

Robert

 

New Member
Posts: 3
Registered: ‎03-19-2017

Re: Fehler (016-737) after Firmwareupdate

I will report my expierence with xerox telephone support.

 

Today I called the support. They told me - before asking anything to the problem!! - a technican must come to me and it cost me at minimum 400 € plus taxes. This is nearly the price of a new WorkCentre!

The Product is 1 year and 3 month old. The guarantee is left since 3 month. And now it is only a brand new brick of waste!

 

Thanks Xerox!

 

Regards

Robert