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Member
Posts: 19
Registered: ‎12-14-2011

Metered Supplies Ordering on website does not work

For a couple years I had been ordering metered supplies through xerox.com/meteredsupplies because it is a whole lot faster, more accurate, and more convenient than trying to speak to someone who does not speak English as their first language.  A couple months ago this function of the website has stopped working for me.  Since June or so I have only received this message:

Metered Supplies - System Error
There is a problem processing your request, please contact us at 1-800-599-2198 or send an email to USA.Metered.Supplies.Web.Order@Xerox.com to address the problem you are having.

Xerox Metered Supplies

 

I have sent several emails to this address and the webmaster, no response ever.  

 

Is this feature broken for me only, or is it eternally under construction?  Nothing changed on my end...  I have had to go back to ordering metered supplies over the phone, but it is...hit and miss at best, I think Xerox could ditch their call center and go to online only ordering and I would miss it. 

New Member
Posts: 1
Registered: ‎03-02-2017

Re: Metered Supplies Ordering on website does not work

I'm getting an error 301 code and am unable to place or view previous orders.How does one resolve this issue? I tried emailing and calling in the issue to no avail.

Community Manager
Posts: 2,492
Registered: ‎07-21-2010

Re: Metered Supplies Ordering on website does not work

Hi Tony,

Thank you for using the Support Forum. The code you are receiving may be related to the link you are using.  If you are using a link you have saved to your favorites please return to the metered supplies page and try the link there.  If it still fails make sure you have cleared your cache.  Also try a different browser for example Windows IE or Mozilla Firefox.  If you continue to experience problems please contact the Metered Supplies Customer Support Center at:
1-800-599-2198
7:00 am to 6:00 pm CST
Please have your device serial number(s) ready.

Thanks,
CherylO-Xerox
Community Manager

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