04-05-2018 07:54 AM
Brand new Phaser 6510, but unable to have successful prints. I've loaded it with standard plain A4 printing paper and I've installed drivers and such.
I believe I set it up right as well. Paper types, sizes and so on are all set to the correct (plain, a4 for instance).
When I prompt a print-out, correct settings in Word (a4 etc...), the printer displays a message: "CheckTray1 PaperSize 8.5x11'' Plain".
I've checked several times, the settings are set to A4, the printing paper is also A4. It's been correctly placed in the tray.
If I click OK to print anyway, the paper stops half-way on its way out (a jam). I need to open the back and pull it out, where I'll find about 80% of the text successfully printed, the rest not.
Not sure what's wrong here. Help or suggestions would be very much appreciated!
Solved! Go to Solution.
04-05-2018 10:07 AM - edited 04-05-2018 10:09 AM
I'd like to add that images and sheet music are no problem. Apparently it's whenever I want to print out text?
Like it thinks I need 8.5x11'' paper, or it thinks the A4 paper is 8.5x11''? I don't know...
04-05-2018 01:02 PM
Word is using the document size instead of the paper size.
So verify it is A4 in all these places