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New Member
Posts: 3
Registered: ‎04-05-2018
Accepted Solution

Phaser 6510 - Paper size issues (a4) and jams

Hi

Brand new Phaser 6510, but unable to have successful prints. I've loaded it with standard plain A4 printing paper and I've installed drivers and such.

I believe I set it up right as well. Paper types, sizes and so on are all set to the correct (plain, a4 for instance).

 

When I prompt a print-out, correct settings in Word (a4 etc...), the printer displays a message: "CheckTray1 PaperSize 8.5x11'' Plain".

I've checked several times, the settings are set to A4, the printing paper is also A4. It's been correctly placed in the tray.

If I click OK to print anyway, the paper stops half-way on its way out (a jam). I need to open the back and pull it out, where I'll find about 80% of the text successfully printed, the rest not.

 

Not sure what's wrong here. Help or suggestions would be very much appreciated!

New Member
Posts: 3
Registered: ‎04-05-2018

Re: Phaser 6510 - Paper size issues (a4) and jams

[ Edited ]

I'd like to add that images and sheet music are no problem. Apparently it's whenever I want to print out text?

Like it thinks I need 8.5x11'' paper, or it thinks the A4 paper is 8.5x11''? I don't know...

Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: Phaser 6510 - Paper size issues (a4) and jams

Word is using the document size instead of the paper size.

 

So verify it is A4 in all these places

 

1.JPG

 

2.JPG

 

3.JPG

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Joe.
New Member
Posts: 3
Registered: ‎04-05-2018

Re: Phaser 6510 - Paper size issues (a4) and jams

That was the solution, thank you!