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New Member
Posts: 8
Registered: ‎11-03-2017
Accepted Solution

Phaser 7100n tray 1

My 7100n can pick up and print from tray 1 on 81/2 x 11


But when I add 11 x 17 paper to tray 1 the printer will not pick it up


any suggestions


Thanks !

Analyst Nation Moderator
Posts: 6,017
Registered: ‎11-25-2013

Re: Phaser 7100n tray 1

When you add it you are required to select to change the settings on the UI to tell it 11*17 is now in the tray, if you don't and specify to print 11*17 it will assume there is no paper of that size and fault the job.


If you have done that step and it tries to pick up the paper and jams there is a sensor issue or the stock weight/type is wrong too.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

New Member
Posts: 8
Registered: ‎11-03-2017

Re: Phaser 7100n tray 1

Found the problem as I was entering A3 for paper size when I entered 11 x 17 everything worked fine