08-01-2011 01:24 PM
We have 6 WorkCentre 5225 copiers, one 5745 and one 7428. We had them set up to use an SMTP server in conjunction with Microsoft Exchange 2003 to use the Scan to Email function.
We added another mail server with Exchange 2010 and did away with the original mail server. I replaced all the IP addresses for the new SMTP server (set up on the new Exchange server). However, none of the 5225s will Scan to Email any more. The 7428 and the 5745 still Scan to Email properly, by only changing the IP address of the new server.
We have tried numerous configurations. The SMTP server does not require authentication. The primary error message is (027-772): SMTP server err (HELO refusal).
I know the 5225s do not support SSL. In looking at the specs, the 7428 doesn't either. Any ideas as to the problem with the 5225s???
Solved! Go to Solution.
08-01-2011 04:04 PM
is this helpful?
The machine declares a fault code 027-772 whenever an Email job is attempted. The error sheet that may print out states "SMTP server rejects HELO command". Cause:
The Host Name entered into the machine contains spaces or slashes (forward or backward).
Print a machine Configuration Report and ensure that the Host Name specified in the machine does not contain spaces or slashes. The Host Name can be found on page 5, under the header "SMB " on the Configuration Report.
If the machine's Host Name must be changed, perform the following from within the CentreWare Internet Services web page of the machine:
1) Click on the Properties tab
2) Expand the Connectivity folder
3) Expand the Protocols folder
4) Select TCP/IP
5) Edit the Host Name field to remove all spaces and slashes.
6) Click Apply, enter the User Name and Password (default is 11111 and x-admin) if prompted and reboot the machine.
08-02-2011 07:04 AM
Thank you so much!!! On the copier I've been using to test...I had put a space in the hostname when I changed the IP addresses of the SMTP server.
I have spent a week on the phone with our copier maintenance people and Xerox and nobody suggested that until you!!
02-21-2012 06:04 PM
01-25-2017 12:23 PM
i have worked with tier 2 and production analyst to get this feature to work,its been 3 weeks now and no positive result.
The machine was able to scan before, but now wont, keeps giving errors codes -aborted(017-714) when I do a scan to email?i have also upgraded the software level but still says same thing?please help.
the customer is giving up on xerox which we dont want?hope we get a fix on here.
01-25-2017 01:05 PM
017-714 is 100% caused by SHA-2, which would have been enabled SMTP server side.
Dependant on the printer you have, it has been fixed in a spar software, or will never be fixed because the machine is not expected to support it.
01-25-2017 02:08 PM
Did you mistype that?
Xerox doesn't appear to have a 7248, We do have a 7428. (Not sure of models outside North America)
The 7428 got it's last firmware in October of 2016, which is version 75.14.93 (North american version) which had some SMTP fixes, but I am not sure if SHA-2 was addressed. Fuji Xerox has not been very good about fixing it on older printers.