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New Member
Posts: 3
Registered: ‎02-27-2015

Unable to get Remote Control Panel working at Workcentre 5955

There is a "Remote Control Panel" button under Support tab of Centreware Internet Services for my new Workcentre 5955.  I tried to connect the machine so that I can provide user support.  I used different kind of browsers like Internet Explorer, Firefox and Safari, install the secutiry certificate, get Java up-to-date.....but none of browser able to initiate the connection.

 

Wondering which part of it I had missed.  Any idea??

Xerox Employee
Posts: 188
Registered: ‎05-10-2013

Re: Unable to get Remote Control Panel working at Workcentre 5955

This is not a Xerox App Studio issue, you are posting into the wrong topic.

New Member
Posts: 3
Registered: ‎02-27-2015

Re: Unable to get Remote Control Panel working at Workcentre 5955

You are right....but I don't know which "support forum" I can post this question, may under "General Information"??

 

I search the forum but no one has talked about "remote control panel" issue.

New Member
Posts: 3
Registered: ‎02-27-2015

Re: Unable to get Remote Control Panel working at Workcentre 5955

Nevermind, I have opened a Xerox serices call for the issue.

New Member
Posts: 2
Registered: ‎05-27-2014

Re: Unable to get Remote Control Panel working at Workcentre 5955

having same issue. what was the resolution? it was all working fine and now all of a sudden it only works on 1 machine out of 40+

Xerox Employee
Posts: 188
Registered: ‎05-10-2013

Re: Unable to get Remote Control Panel working at Workcentre 5955

This is not a Xerox App Studio issue, you are posting into the wrong topic.

New Member
Posts: 2
Registered: ‎05-27-2014

Re: Unable to get Remote Control Panel working at Workcentre 5955

You are actually the one posting into the wrong topic... The category is "General Information"

Community Manager
Posts: 2,561
Registered: ‎07-21-2010

Re: Unable to get Remote Control Panel working at Workcentre 5955

This post was moved from the App Studio board to the general information board in hopes of finding an answer to the original question.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Community Manager
Posts: 2,561
Registered: ‎07-21-2010

Re: Unable to get Remote Control Panel working at Workcentre 5955

Hi Jimmy,

Thank you for using the Support Forum. Please take a look at these steps to make to Java to get the Remote Control Panel to display.  If Using Java Version 7, Lower the Security Level. If Using Java Version 8 Add Exceptions
NOTE: This solution only applies if running Java version 7 or 8 on your computer.
NOTE: Administrator permissions are required to perform this solution. If necessary, contact your System Administrator for additional assistance.
Java made changes to their security settings that may cause issues with opening the Remote Control Panel feature within CentreWare Internet Services. To resolve this problem, follow the steps below to adjust the security settings for Java version 7 or 8 depending on the version installed on your computer.
To find the Java version installed on the computer:
1. Click on the Start button.
2. Click on Control Panel.
3. Click on Programs.
4. Locate and click on Java in the list displayed. The Java Control Panel window will be displayed.
5. Locate the Java version. It may be necessary to click on the About button.
6. Close the window.
7. Follow the appropriate steps below, depending on the Java version installed.
If Running Java Version 7, Lower the Security Level
1. Click on the Start button.
2. Click on Control Panel.
3. Click on Programs.
4. Locate and click on Java in the list displayed. The Java Control Panel window will be displayed.
5. Click on the Security tab.
6. Reduce the security level to High.
7. If prompted, accept and acknowledge the security warning pop-up window.
8. Click on OK.
9. Close the window.
To add an exception to Java:
1. Click on the Start button.
2. Click on Control Panel.
3. Click on Programs.
4. Locate and click on Java in the list displayed. The Java Control Panel window will be displayed.
5. Click on the Security tab.
6. Click on the Edit Site List button. The Exception Site List window will be displayed.
7. Click on the Add button.
8. Enter the printer's IP Address, and then press Enter. For example: https://xxx.xxx.xxx.xxx where xxx represents the printer's IP Address.
9. If necessary, repeat step h for any other printers that should be added to the exception table.
10. Click on OK.
11. Click on OK again to exit the Java Control Panel window.

If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 1
Registered: ‎04-20-2016

Re: Unable to get Remote Control Panel working at Workcentre 5955

[ Edited ]

With respect to XAS-Moderator's multiple posts on this thread:

 

We need a [ - thumb down ] button for unhelpful answers such as this.

Not even saying where other than "General Information" this item belongs to.

I read it as: "not my problem, go away!"

Thanks XAS-Moderator! You ROCK!