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Member
Posts: 17
Registered: ‎01-04-2018
Accepted Solution

WC3215 hibernating (cant wake it up)

I recently installed a new WC3215 with the gracious support of the folks here - http://forum.support.xerox.com/t5/General-Information/Installing-WC3215-on-Network/m-p/211738

 

I also even managed to install it on another laptop via wifi.

 

But over the last few days (unconnected to having the new laptop steup) - i cannot print from my network-cable connect desktop PC.

I get a MS error saying the printer is in errpr state.

 

Trying to wake the printer up with the green button does not help.

 

The only thing that helps - is to manually switch off the printer

and then on again -

and then the printer works - and even prints the document i had previously sent and failed.

 

What can be done?

thanks!

Analyst Nation Moderator
Posts: 5,630
Registered: ‎11-25-2013

Re: WC3215 hibernating (cant wake it up)

I have no idea, since we disabled LPR byte counting and SNMP on the port, Windows should not be able to even know the state of the printer, which was the point of changing them.

 

If Windows 10 updated to build 1709 then it would be possible that MS managed to convert the port again to WSD, but I have not come across that issue.

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Joe.
Member
Posts: 17
Registered: ‎01-04-2018

Re: WC3215 hibernating (cant wake it up)

Thanks for the reply and the help.
Not sure what you are suggesting i check?
Analyst Nation Moderator
Posts: 5,630
Registered: ‎11-25-2013

Re: WC3215 hibernating (cant wake it up)

If Windows 10 updated to build 1709 then it would be possible that MS managed to convert the port again to WSD, but I have not come across that issue.

 

Windows should have no idea if the printer is there or not, so check the port again to see if MS changed it again.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Member
Posts: 17
Registered: ‎01-04-2018

Re: WC3215 hibernating (cant wake it up)

Going to http://10.0.0.254 still gives me the web interface, if thats what you mean?
Analyst Nation Moderator
Posts: 5,630
Registered: ‎11-25-2013

Re: WC3215 hibernating (cant wake it up)

see here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 17
Registered: ‎01-04-2018

Re: WC3215 hibernating (cant wake it up)

Yes, i confirm that its not checked -

 

Capturejjjj.PNG

Member
Posts: 17
Registered: ‎01-04-2018

Re: WC3215 hibernating (cant wake it up)

UPDATE

 

i saw that there were some other port options in the list - even though they were not checked (maybe from previous installtio attempts?) - i went into them and UN-checked the SNMP checkbox

i then did a test page, and it printed.

Captureaaaa.PNG

Member
Posts: 17
Registered: ‎01-04-2018

Re: WC3215 hibernating (cant wake it up)

Am following up on this again.

 

am back to square 1 - the printer puts itself to sleep and needs to be restarted to be able to print something.

I have verified via the port setup that SNMP is not enabled.

 

Suggestion welcome and appreciated!