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New Member
Posts: 7
Registered: ‎01-30-2017
Accepted Solution

WorkCenter 7845i wake up immediately after going to sleep mode

Hi,

 

WorkCenter 7845i wake up immediately after going to sleep mode and not entering to sleep mode automatically.

There is no active jobs and no document placed on feeder or on document glass

 

The firmware updated to 073.040.136.34300 as requested forum.support.xerox.com

 

Thanks in advance.

Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: WorkCenter 7845i wake up immediately after going to sleep mode

What is the power saver set to? Did the issue occur before the update? What faults are listed at the copier?

 

Capture.GIF

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Joe.
New Member
Posts: 7
Registered: ‎01-30-2017

Re: WorkCenter 7845i wake up immediately after going to sleep mode

Hi Joe,

 

Before upgrade problem was not observed. No faults are listed at the copier.

Here is the screen:

 

Capture.PNG

 

Network settings when in sleep mode is both disabled on suspicion that wake up is because of network.

When I manualy press sleep button WC is going to sleep mode and after 5 seconds it's wake up weth message "Ready to start a new session" even with lan cable unplugged.

Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: WorkCenter 7845i wake up immediately after going to sleep mode

 So you want it to be asleep all the time, and have set the timers so low that normal machine functions can't display, so it wakes itself up, there is no way the settings you show here should have ever worked , unless of course you set the timeout at the device to less than 1 minute, which would put the screen to sleep and delete your settings before a 5 page copy could even get to the exit tray. (I just tested on the general release 073.040.075.34540 and it did exactly what yours is doing, so it seems unlikely that the update is the cause, more like somebody changed something in the week since the update)

 

Machine Status > Tools > Device Settings  > Timers > System Timeout and set it to 45 seconds or less and disable the warning screen as well. This will put it to sleep and very quickly, but your users are going to be livid when the screen goes asleep before they even choose the settings for the current job they are doing when interrupted by a co-worker.

 

1.GIF

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Joe.
New Member
Posts: 7
Registered: ‎01-30-2017

Re: WorkCenter 7845i wake up immediately after going to sleep mode

I would like to introduce our problem in more details.
We would like to set WC parameters this way:
When machine goes in sleep mode it should stay in this mode until new task.
In our case the machine wakes up without any new tasks.

Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: WorkCenter 7845i wake up immediately after going to sleep mode

And I gave you the only scenario I can do where that will happen, I suggest if you aren't going to read the suggestions you get, or explain how they don't apply at the very least, that you call Xerox and have someone go to your location and fix it for you.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 7
Registered: ‎01-30-2017

Re: WorkCenter 7845i wake up immediately after going to sleep mode

Thank you for your help.