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New Member
Posts: 1
Registered: ‎03-14-2018

WorkCentre 6515 - Error 116-331

[ Edited ]

I've been trying to resolve this 116-331 error message on my own using existing discussions on this forum, but haven't been able to figure it out. Has anyone experienced this error on startup? I've followed the on-screen instructions with no success. When I enter the diagnostic I find that IOT 2 in the NVM will not initialize... no idea what that means but it may be helpful to someone here.

 

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IMG_2443.jpg

 

 

Analyst Nation Moderator
Posts: 5,909
Registered: ‎11-25-2013

Re: WorkCentre 6515 - Error 116-331

The HDD needs to be initialized, which is done via the diagnostics menu (Special boot mode)

The directions for which are Xerox Confidential, so they cannot be disclosed on the forum.

So either a service technician needs to be dispatched, or you need to obtain a Service manual.

 

Sorry I can't be of more help in this case.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.