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Member
Posts: 11
Registered: ‎03-22-2017

WorkCentre 7120 with error "The Supplies Plan is unknown. Print services are disabled".

Hi,

I have one of our customers has install one of SOLD toner "genuine" Xerox purchased from our official distributor and the customer complaint that when he install this toner, the photocopier has stop to working.

The photocopier is locked and ask for Supplies Plan.   The photocopier still show "Sold" in configurations. For curiosity, we tried an Meetered toner and the photocopier not recognized the toner. With the SOLD toner, the photocopier shown 100% in toner, but still locked.

We call severals Xerox ressources, unfortunaly, nobody has seen that issue before. We we're transfered to many departements without found someone can told us how resolve that Supplies Plan Unknown.

We only sell a toner to this customer and we're getting stuck with that issue.

Any help will be appreciated.

 

Message in question

 

2017-08-07_16h26_55.jpg

 

 

Member
Posts: 11
Registered: ‎03-22-2017

Re: WorkCentre 7120 with error "The Supplies Plan is unknown. Print services are disabled"

Correction: It,s a 7225i not a 7120. The customer has 2 photocopier.

New Member
Posts: 7
Registered: ‎06-30-2017

Re: WorkCentre 7120 with error "The Supplies Plan is unknown. Print services are disabled"

can anyone please tell me how to find service plan option in 7120

Highlighted
Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: WorkCentre 7120 with error "The Supplies Plan is unknown. Print services are disabled"

[ Edited ]

When you purchase the machine you get a unique code, you take the code and put it here:

CWIS > Properties > Security > Feature Enablement

 

1.JPG

 

You can only get the code through a sales agent as they are unique to each serial number and it's contract status

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Joe.