04-12-2018 10:59 AM
Dear Support community.
I have done a firmware update with our Workcentre 6515, it was finalized, but then got stuck on a black screen. After 30 minutes (waited and waited for the printer to come to life after the FW update) I tried to reboot by replugging the power cable, but now it stops after blue logo screen. Tried BOOT MODE and HDD initializing, but it will simply not work. Any tips on how to make this rather new printer get back to working condition again? Or is it lost case?
Any help is highly appreciated.
04-16-2018 07:38 PM - edited 04-16-2018 07:39 PM
Hi Tomwood and Will not boot,
Thank you for using the Support Forum. Please make sure you have followed all of the instructions in this solutions for updating the firmware. If this does not help please consider contacting your local support centre.