Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 4
Registered: ‎05-09-2017
Accepted Solution

Xerox CWW 5.16.2 - Email & External Servers Error

Hello,

 

An issue has come up where I am unable to view the Administration -> Networking -> Email @ External Servers page with an error.  the text of the error is as follows:

 

Xerox CentreWare® Web has experienced an unexpected error. To recover, click the Home button. If this problem persists, please contact Xerox Support.

Detailed Error Message

Technical Information (for support personnel): 

Error Type:
The input data is not a complete block.

Browser Type:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

Page:
/XeroxCentreWareWeb/Administration/Network/toolSettings.aspx

Time:
Tuesday, May 9, 2017, 1:37:04 PM

Details
System.Security.Cryptography.CryptographicException: The input data is not a complete block. at System.Security.Cryptography.CapiSymmetricAlgorithm.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.Read(Byte[] buffer, Int32 offset, Int32 count) at Xerox.Security.Cryptography.CryptoServiceProvider.DecryptBytes(Byte[] sourceBytes) at Xerox.Security.Cryptography.CryptoServiceProvider.DecryptString(String encryptedText) at Xerox.CWW.CWWLib.Crypt.decryptString(String cipher_text) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.16\Common\CWWLib\Mainline\Source\Crypt.cs:line 27 at Xerox.CWW.CWWLib.GlobalSettings.get_gs_smtpPassword() in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.16\Common\CWWLib\Mainline\Source\GlobalSettings.cs:line 790 at Xerox.CWW.emailServer.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

The Run-As account and password for CWW are good and we have not encountered an error with any other CWW menu so far.  If anyone has any ideas it would be appreciated.  Thanks!

Analyst Nation Moderator
Posts: 4,922
Registered: ‎11-25-2013

Re: Xerox CWW 5.16.2 - Email & External Servers Error

Looks more like a browser issue, have you tried Chrome/IE or Safari?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎05-09-2017

Re: Xerox CWW 5.16.2 - Email & External Servers Error

I've tried it with the following browsers...

 

- Internet Explorer (both locally on server and remotely and with and without compatability view)

- Firefox

- Chrome

New Member
Posts: 4
Registered: ‎05-09-2017

Re: Xerox CWW 5.16.2 - Email & External Servers Error

In case I didn't mention it before... The other Administration -> Networking pages work fine except for this "Email & External Servers" page, which happens to be the default page to come up if you just click on the "Networking" in Administration.

New Member
Posts: 4
Registered: ‎05-09-2017

Re: Xerox CWW 5.16.2 - Email & External Servers Error

It is fixed...  I did a clean install with a clean database on a second server and as I went through the database tables I noticed that in table dbo.globalSettings there is an entry for gs_smtpPassword and for some reason there was a hashed value in there.

 

Once that was removed the administration page is working normally and we are able to email reports again.

 

Now to find out where this password entry came from..

Highlighted
New Member
Posts: 1
Registered: ‎05-15-2017

Re: Xerox CWW 5.16.2 - Email & External Servers Error

ok