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New Member
Posts: 1
Registered: a month ago

Xerox CWW 5.16.2 - detailed page count issues

Hi,

I've been running Xerox CWW 5.16.2 for a few months now and I can't seem to get the detailed page counts from the Ricoh C5503 and C4504 devices to report consistently in my mixed printing environment.  The older version seemed to be more reliable in this regard, but lacked some of the refinements of the newer version.

 

I get the basic page counts no problem, but the Color vs B&W breakdown is not reported with consistency.

e.g.

Printer ModelPoll DatePage CountBlack ImpressionsColor Impressions
RICOH MP C450401/05/2017 4:13:02 AM659142339842516
RICOH MP C450401/05/2017 4:13:53 AM65914  
RICOH MP C450401/05/2017 4:29:24 AM65914  
RICOH MP C450401/05/2017 5:13:02 AM659142339842516
RICOH MP C450401/05/2017 5:15:33 AM65914  

 

I have changed the settings for the defaults for Network Usage Configuration to poll the devices every 2 hours and obtain full status, but I am not seeing the results. I subsequently reset all discoveries to use the system defaults and reset all groups to use system defaults,  but it still did not seem to make any difference.

 

Modifying the Historical Data setting seemed to help get some detailed page counts, but it seems like I am missing something.

 

It seems like the Network Usage Configuration settings does nothing to resolve this issue and only changing the History Retrieval setting for a specific group allows for frequent detailed page counts.

 

I'll keep working on this issue to try and get it working reliably, but I'd like to know if anyone else has run into this issue and solved the problem or are there any suggestions on how to resolve this ?

 

Thanks

 

Highlighted
Community Manager
Posts: 2,355
Registered: ‎07-21-2010

Re: Xerox CWW 5.16.2 - detailed page count issues

Hello Dusty Trails,.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: CentreWare Web

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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