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Posts: 1
Registered: a week ago

Xerox Color C60 with Fiery — Can't Communicate with Smart eSolution

Hello,

 

Does anyone know how to get a Xerox Color C60 with a Fiery RIP to communicate with the Xerox Smart eSolution servers? Since the actual network-based settings are all set on the Fiery, with the Xerox-based network settings set to communicate with the Fiery, there's no way for the Xerox itself to communicate with WAN-based servers.

 

Some details on the setup...

 

LAN IP Range: 192.168.20.x

 

Xerox C60 IP: 100.100.100.101

Xerox C60 Subnet: 255.255.252.0

Xerox C60 Gateway: 100.100.100.102

Xerox C60 DNS: 100.100.100.102

 

Fiery IP: 192.168.20.200

Fiery Subnet 255.255.255.0

Fiery Gateway: 192.168.20.254

Fiery DNS: 8.8.8.8, 8.8.4.4

 

There are no communication issues when...

 

• connecting to the printer via the web interface (both Fiery RIP and Xerox CentreWare) via 192.168.20.200

• connecting to the printer via OS-based print driver (for printing, scanning, etc.) via 192.168.20.200

• communicating between Fiery RIP and C60

• printer communicating with internal servers (for example, saving scans to an internal FTP server)

 

The only communication issue is the printer connecting to any internet-based services. It doesn't connect to external mail servers for sending notifications, etc., but most importantly, it's not communicating with Xerox servers for Smart eSolution services.

 

Does anyone with this setup having communications with Smart eSolution services working? If so, what's your setup?

 

Thanks,

Kristin.

Analyst Nation Moderator
Posts: 5,066
Registered: ‎11-25-2013

Re: Xerox Color C60 with Fiery — Can't Communicate with Smart eSolution

You just need to update the firmware or install a new certificate on the printer, It has been at the top of the downloads section for the C60 and all it's DFE's since April in a Security bulletin. The link leads you to the directions and firmware or cert here

 

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Joe.