Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 8
Registered: ‎10-31-2017

colorqube 8580DN which has a job stuck in the que

HI,

We have a xerox colorqube 8580DN which has a job stuck in the que. You can delete the job then 5 seconds later it re-appears.

This is blocking our print que and we have tried the following to clear it.

  • Uninstall and re-install
  • Update frimware
  • Reinstall driver
  • Clear printer fault history

We did get a message up on re-install that stated the "job could not be deleted job was finished." or something very similar.

It is connected with a USB and i am running mac sierra OS.

We also had a repair done on the printer and i know the engineer connected via a network connection ip address and i wondering if something has caused this from that? I cant call them back now as out of warranty.

Any help welcome.

Andy

 
Highlighted
Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: colorqube 8580DN which has a job stuck in the que

Please don't do duplicate posts

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.