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New Member
Posts: 1
Registered: ‎02-03-2017

drivers deleting and reinstalling twice a day

Hello

 

We have a small mix of WorkCentre 5735 and 7556 accessed from the network, a Server 2008 SP2 domain environment.

 

We recently had a change tracker agent installed on our servers, and this tracker is logging the removal and reinstallation of drivers daily, sometimes twice daily.

 

the event looks something like this: Deleted file C:\Windows\system32\spool\drivers\w32x86\{C22705F4-22DC-41AD-AF67-7007EE142291}\x2utilTU.dll

 

This doesn't seem correct to me.  Nothing is showing up in the event logs, and the directory represented by the GUID string cannot be found.  None of the drivers seem to have been modified in years.  Application, system, and Security logs yield no information regarding these daily removal/reinstalls.

 

Does any of this sound familiar?

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Community Manager
Posts: 2,331
Registered: ‎07-21-2010

Re: drivers deleting and reinstalling twice a day

Hi dobrocat,

Thank you for using the Support Forum. Please take a look at this forum thread.  If those answers do not help please consider contacting your local support centre for further assistance. 

 

Thanks,
CherylO-Xerox
Community Manager

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