03-18-2012 12:01 AM
My 6015NI often goes into low-power sleep mode and then wakes up normally when I submit a print job or press a button on the printer itself.
However, sometimes the printer cannot be brought out of sleep mode. When I try to print to it, the driver reports that it cannot contact the printer. If I physically press buttons on the printer, nothing happens - the printer does not exit sleep mode. When it gets into this state, the only way to wake it up is to power it off and then on again.
When I initially reported this problem last month, support asked me to plug the printer into an AC outlet that was not connected to any surge suppressor, UPS, or other filter. I did this but it has not seemed to solve the problem.
Has anyone else seen this problem? Do I have faulty hardware?
03-21-2012 07:36 PM
We did that and they sent a replacement quickly - kudos to Xerox!
FYI the replacement has later versions of:
01-07-2013 08:32 AM
Firmware and the Xerox Firmware Update Utility can be found here:
Be sure to select as Language: English (N. America)
even though the firmware is global. Go figure.
The current download as of 2013-01-07 will raise your firmware versions to:
Firmware Version: 01.00.23
Color Table Version: 00.26.00 (no change)
Boot Version: 01.00.00 (no change)
Engine Version: 02.14.08
Panel Message: 00.31.00
Network Message: 00.04.00
Note: Under Windows Vista/7/8, do run the update utility (xrfwdl_6015N.exe) as Administrator, or you will not be able to look up your networked printers.
03-03-2013 03:29 PM - edited 03-03-2013 03:29 PM
It looks like this problem has re-appeared. Xerox replaced this printer a year ago, and we saw the problem about 6 months after that. Then, earlier this year, I installed the new 01.00.23 frimware, but I still continue to see the problem - 2 times again in the last month.
Again, here's the behavior: When I go to the priner, usually to scan something, and I find it in sleep mode, I cannot wake it up. No button on the printer (other than power off) has any effect, and if I try to print to it from a workstation on the network, the operation results in an error - with the print driver not being able to connect to the printer.
When I contacted support initially, they thought that the printer sleep mode might be getting interference from a surge protector, so they had me plug the printer directly into the power outlet. This did not solve the problem, and ultimately they replaced the printer.
Nobody else has encountered this problem?
04-04-2013 11:13 PM
04-29-2013 09:32 PM
I have a similar problem too. I got my p rinter to wake up from power save mode, but on my laptop it still tells me the printer is asleep and won't let me print wirelessly. From my other computer (linked by USB for scanning) I can print fine, but all of a sudden, no more network connection to the printer. Any suggestions or help tips?
05-26-2013 04:55 AM
I have the same problem in Xerox Workcenter 6015 NI. I take a long time in discovering the problem. The problem will happen when you are using a POE switches. You need to switch off the POE feature on the port which used by the printer.
You can switch off the POE by using the smartport feature. You just need to configure the port like a computer which doesn't require a POE feasture.
03-29-2014 03:13 PM
I also have a 6015NI that is showing the exact symptoms described in the first post. Some additional details are that it will not respond to a ping when this happens, and the web console for management/configuration also does not respond. As prevously described, no bottons on the front panel cause the printer to respond or wake up.
The only way I have found to wake up the system once this state occurs is to power the printer off and back on. When the printer powers back on, print jobs queued on networked systems begin to process and the printer prints the documents.
The following information is on the properties page of the configuration web interface (SN removed):
|Printer Model:||Xerox WorkCentre 6015NI|
|Printer Serial Number:|
|Color Table Version:||00.26.00|