03-10-2017 06:22 AM
After i update firmware to newest version my workcenter 6027 don't wake up after going to sleep mode. Doesn't matter if i try to print somthing or press the wake up button on printer it doesn't work. I have to power off and power on the printer.
Is there any way to downgrade firmware? Or anything else i can do?
03-10-2017 01:00 PM
What version specifically are you on?
The latest release is 01.07.22.30.3836 which was made specifically top fix your issue you have
The older release 01.06.01.30.3836 was the cause of the issue you are having
03-22-2017 06:46 PM
Thank you for using the Support Forum. If you have done the firmware upgrade as it seems you have and it was successful then the machine should be waking up. Power the machine off, remove the network cable from the machine. Power back on without the network cable attached. If the WorkCentre 6027 still will not come out of sleep mode then you would need to have service look at the machine, If it does work without the network cable then try another cable. Please consider contacting your support centre for further assistance.