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New Member
Posts: 4
Registered: ‎03-10-2017

6027 not wake up after going to sleep mode

Hi,

After i update firmware to newest version my workcenter 6027 don't wake up after going to sleep mode. Doesn't matter if i try to print somthing or press the wake up button on printer it doesn't work. I have to power off and power on the printer.

 

Is there any way to downgrade firmware? Or anything else i can do?

 

Thank you,

Greg

 

Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: 6027 not wake up after going to sleep mode

What version specifically are you on?

 

The latest release is 01.07.22.30.3836 which was made specifically top fix your issue you have

(CQGbl00745045)Fixed:Machine will not wake up from sleep deep sleep mode

 

The older release 01.06.01.30.3836 was the cause of the issue you are having

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Joe.
New Member
Posts: 4
Registered: ‎03-10-2017

Re: 6027 not wake up after going to sleep mode

My printer show 01.07.22.30.383 version and I have the issue :( it happened after I have updated to this version, previously it wake up properly.

New Member
Posts: 4
Registered: ‎03-10-2017

Re: 6027 not wake up after going to sleep mode

any1 can help?

New Member
Posts: 4
Registered: ‎03-10-2017

Re: 6027 not wake up after going to sleep mode

HELP HELP HELP! anyone there????

Community Manager
Posts: 2,355
Registered: ‎07-21-2010

Re: 6027 not wake up after going to sleep mode

Hi Schu,

Thank you for using the Support Forum. If you have done the firmware upgrade as it seems you have and it was successful then the machine should be waking up.  Power the machine off, remove the network cable from the machine.  Power back on without the network cable attached.  If the WorkCentre 6027  still will not come out of sleep mode then you would need to have service look at the machine,  If it does work without the network cable then try another cable.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
Posts: 6
Registered: ‎04-20-2017

Re: 6027 not wake up after going to sleep mode

i face the same problem with the latest rlease - 02.00.02.30.3836

any ideas how to downgrade the FW to the one mentioned above?