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Valued Advisor
Posts: 1,655
Registered: ‎10-11-2010

Re: 9303 slow display with connect key software

thnx for the update :)

Valued Advisor
Posts: 1,655
Registered: ‎10-11-2010

Re: 9303 slow display with connect key software

how is it going?

Frequent Member
Posts: 30
Registered: ‎02-16-2016

Re: 9303 slow display with connect key software

So far, so good on the slowing GUI front!

 

We did notice a bug that preceded the SPAR install that continued after the SPAR, which will grind workflow scanning processing to a halt if you scan to searchable PDF with a certain type of grid paper anywhere in the job with handwritten numbers on it.

 

It shows the job as processing in the jobs list and in CWIS, and other people can scan their jobs in which are  added to the job queue, but the job with the grid paper will take either hours (a 7 page one entered at 7am still had not finished processing by 11:30 am) or never finish. If you do a software reset the printer considers ALL jobs in the queue to be corrupt and deletes them all.

 

Once the printer gets into that statte, processing an OCR job that it has trouble with, it never times out, gives an error, or indicates that Scanning is unavailable. And you cannot successfully delete said problem job, so unsuspecting people doing scan jobs after the fact have no way of knowing their job is doomed.

 

When it gets into that state, it also shows SOME slowdown of the GUI responsiveness, but not in every screen and it does not progressively get worse to the point of unusability. I think this is probably unrelated to what the SPAR was intended to fix and unrelated to the problems we had been having since October of 2015.

 

I believe this SPAR was a success.

 

I probably won't post back here unless I see the original problem happening again with the same M. O. but will respond to anyone who finds the thread if they need help or my input.

 

Thank you all for getting this stuff noticed and fixed!!

 

C.

 

 

Frequent Member
Posts: 30
Registered: ‎02-16-2016

Re: 9303 slow display with connect key software

Update to any watching this thread:

 

We had a hard drive failure on the 9303, and a Xerox tech installed a new one, our current software versions are:

 

System Software:072.180.206.11200
Network Controller:072.186.11200
User Interface:072.186.11200

 

I am assuming the previous SPAR was not a fork from the codebase, and that the fixes are still in this version.

 

Will let you all know if there are any adverse or really remarkably great changes in the performance of the machine...

 

 

Chris.

 

 

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Valued Advisor
Posts: 1,655
Registered: ‎10-11-2010

Re: 9303 slow display with connect key software

hi, no that 11200 release is rather old! from 05/2016

 

best to update to : 15201 (latest spar)

 

http://www.support.xerox.com/support/colorqube-9300-series/file-download/enca.html?contentId=126208

 

 

Frequent Member
Posts: 30
Registered: ‎02-16-2016

Re: 9303 slow display with connect key software

Thanks Fabio,

Just called the tech to see if he can swing back by today to put that in.

C.
Frequent Member
Posts: 30
Registered: ‎02-16-2016

Re: 9303 slow display with connect key software

[ Edited ]

Hey Fabio: 072.180.206.11200 is not newer than 072.180.077.15201?

Does 206 vs 077 not matter?

 

Also, I see that link seems to be exactly the same URL as you posted here last year, I assume it is a latest and greatest permalink? Will that always reflect the latest SPAR for our machine?

 

Thanks.

 

 

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: 9303 slow display with connect key software

[ Edited ]

Yes, Fabio posted a much newer link (and yes, it should always bring you to the latest firmware for the device)

 

This is how Xerox does firmware versions

 

Generation is 072

Product identifier is 180

I don't remember the 20

6 is the last digit of the year (2016)

112 is the day of the year

00 is the version and build on that day

 

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