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New Member
synaesthesia
Posts: 5
Registered: ‎04-15-2013

Colorqube 8870 no power

Have a problem with a 2 year old Colorqube 8870DN. 

It crashed for no apparent reason whilst "Processing Job" rendering the buttons on the printer (including the "off" switch) absolutely useless, no longer pinged etc.

After pressing the power button then waiting 10 minutes, it was forcibly turned off at the mains.

Again, left another 10 minutes, it was plugged back in. No LEDS lit up or anything. 

Cleaned it all out, checked all connections, no obvious problems found, no leaking capacitors, apparent blown fuses or shorts.

 

We're rather concerned as we have multiple of these devices and many of them do the hard freezing trick on a seemingly weekly basis and even wonder if it's down to our network configuration (although it's completely standard) 

 

Out of warranty, and don't really want to have to contact Xerox anyway as it's like trying to bash my head against a brick wall. 

It appears we likely need to change the electronics module which brings me to another related question. Average price for such part is £450, yet the Colorqube 8570 uses the same part exactly, and that entire printer costs £350 (or even less with cashback). Is there a particular reason for this, or anything I should be aware of when changing said module?

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Community Manager
CherylO-Xerox
Posts: 1,613
Registered: ‎07-21-2010

Re: Colorqube 8870 no power

Hi synaesthesia,

Thank you for using the Support Forum. Please take a look at these solutions for no power.  Please pay particular attention to the second solution and make sure that the machine is plugged directly to the outlet with no extension cord or surge protector.  If there is still a problem please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
tom2013
Posts: 3
Registered: ‎11-25-2013

Re: Colorqube 8870 no power

i have spent £400 + on this printer and extra £400 on toner- just after 12 month, this printer decided to hate us and not power up anymore... contacted Xerox and explained to them the issues, they don't really care.. thye asked £350 + for the repair...

there is a real issues with this model, power supply issues. This is not fair and spending over £800 for just over 12 months is a joke! other brand such as SAMSUNG, HP guranteed last much longer.

they promised to call back for an update but failed.
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New Member
tom2013
Posts: 3
Registered: ‎11-25-2013

Re: Colorqube 8870 no power

i have spent £400 + on this printer and extra £400 on toner- just after 12 month, this printer decided to hate us and not power up anymore... contacted Xerox and explained to them the issues, they don't really care.. thye asked £350 + for the repair...

 

there is a real issues with this model, power supply issues. This is not fair and spending over £800 for just over 12 months is a joke! other brand such as SAMSUNG, HP guranteed last much longer.

 

they promised to call back for an update but failed.

 

I hope this message goes out to everyone out there having a same problem... JUST DON'T touch Xerox... no harsh

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New Member
synaesthesia
Posts: 5
Registered: ‎04-15-2013

Re: Colorqube 8870 no power

Well, we're on our 3rd failure now. Only 2 left - ironically, the ones with extended warranties on.

 

I think it's safe to say that these products are not fit for purpose and certainly won't be buying them again. We literally have more of the 8860's still going than 8870's - testament to the quality of the old devices and evidence the new models are full of cheap components that are extremely prone to failure. 

 

If it wasn't a business, I would be all over Xerox like a rash under the Sale of Goods act due to clear manufacturing issues. 

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