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New Member
Posts: 2
Registered: ‎02-28-2017

Colour Qube 8580 paper jam at door A

I have a paper jam at door A. The paper is falling short of the next roller set when it is delivered from Tray 2 (large tray) I cannot see any paper or obstacles but I remove the paper and try again. The same problem occurs 

 

Has anyone elase experienced this problem

Analyst Nation Moderator
Posts: 4,906
Registered: ‎11-25-2013

Re: Colour Qube 8580 paper jam at door A

Make sure it is loaded as the correct stock/weight, that ios typically an indicator that the paper is shorter than indicated in the tray settings, or lighter.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎02-28-2017

Re: Colour Qube 8580 paper jam at door A

Hi Joe Thanks for your support.

I have checked the paper settings which is A4 210x297 and the paper is Xerox. The length seems correct and I have ut several reams through recently

I can get Tray 1 to operate which tells me there is not a paper jam as the paper follows the same route.

 

Any further suggestions

 

Gratefully yours

Analyst Nation Moderator
Posts: 4,906
Registered: ‎11-25-2013

Re: Colour Qube 8580 paper jam at door A

It *could* be a bad feed roller, and I believe tray 1 and 2 use the same one, so you could swap between the 2, if the problem moves to tray 1, you would need to order the feed roller kit unless you clean them and it begins to work OK again.

 

I could not find the Feed roll kit listed on Xerox.com so I used a 3rd party site.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.