01-05-2015 04:27 PM
I have a 6400f that I am getting an alert from stating that the Document Feeder Feed Roller has reached its end of life. This item was just replaced about 3 months ago, so I know that is not the case. From research I have done, it seems there is a reset to this counter. However, following the instructions to reset this counter, leads to nothing. I can reset the counter for the fuser as well as transfer roller and case. Not for the document feeder though. I have gone into the IP of the printer as well as from the control panel on the printer. Is there actually a way to reset the end of life counter for this?
01-07-2015 06:18 PM
Thank you for using the Support Forum. Please take a look at all of the solutions for issues with the Document Feeder rollers. If none of these solutions clear your issue please consider contacting your support centre for further assistance.