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New Member
Posts: 2
Registered: ‎06-09-2016

FAX feature disabled

[ Edited ]

Hello everyone! 

I am owner of  a XEROX WorkCentre 3225 for about 6 months. So the machine was working fine until Monday, when a strange problem begun.

The thing is that the printer when is about to receive a fax is only ringing and it can't print the page. If i am going from the printer menu to set up the fax i see a message that says FEAUTRE DISABLED. Then i enter the fax set up and it has not the number and the id not saved. When i enter these two and i am about to save them the machine reboots and the fax number and fax id are not again saved.


I also try to save these info from my pc, but the result was the same. 

I would appreciate every possible help and solution.

Thanks in advance!

Analyst Nation Moderator
Posts: 5,312
Registered: ‎11-25-2013

Re: FAX feature disabled

Try updating the firmware and hope. If it is software broken it may fix it, if the hardware is the issue it will change nothing

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎06-09-2016

Re: FAX feature disabled

Hello again!

A technician came today and the problem is the hardware. He says that he will have to change a board because is broken.
So it is not a software problem unfortunatelly.

Thank you for the answer!

Highlighted
New Member
Posts: 1
Registered: ‎11-30-2017

Re: FAX feature disabled

Hi,

    Did the problem resolve after the board change?  

 

Thanks