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Member
Posts: 15
Registered: ‎05-13-2017
Accepted Solution

New Workcenter 6515 Device Fault 116-324

Hi,

 

I have a new Workcenter 6515, and it gives me a Device Fault 116-324 (please reboot) as soon as i power it on. Nothing is connected to the printer, except for the power cable. I have not even installed the driver on my Mac yet.

 

Thank you

 

Peter

Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: New Workcenter 6515 Device Fault 116-324

[ Edited ]

Find the job on the LAN and delete it, reinstall the driver on the PC/Mac if needed. I don't think I have ever seen the issue when it wasn't a corrupt job.

 

Having said that, there is a firmware update to get around the error

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Joe.
Member
Posts: 15
Registered: ‎05-13-2017

Re: New Workcenter 6515 Device Fault 116-324

Thank you Joe!

 

If i unplug the wireless module, then the printer boots up fine. I have nowhere to plug in the network cable, where the printer is located at the moment.

 

I have deleted and reinstalled the driver on the mac, but it still gives me the same error. The only thing is to boot it up without the wireless module.

 

Can i update the firmware using a usb thumb drive?

 

Peter

Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: New Workcenter 6515 Device Fault 116-324

Not via USB key, but you can with a Windows PC and a USB cable attached between them. Not sure the Mac tool has that option and it isn't mentioned in the install guide .

 

Theoretically you could simply change the IP address of the printer and then reboot and the issue may just go away.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 15
Registered: ‎05-13-2017

Re: New Workcenter 6515 Device Fault 116-324

Ok i will try the IP address change first.

I asked about the USB drive, because i wanted to reboot the printer without connecting it to the network.

 

Thank you Joe.

 

Peter

Member
Posts: 15
Registered: ‎05-13-2017

Re: New Workcenter 6515 Device Fault 116-324

I updated the firmware using the windows firmware update utility, and it corrected the device fault. It can now connect to the network - internet, using wifi or LAN.

 

How come there is no Mac firmware update utility? I had to use a windows 10 vm, to update it......

 

Thank you for all your help Joe, much appreciated!

 

Peter

Analyst Nation Moderator
Posts: 6,111
Registered: ‎11-25-2013

Re: New Workcenter 6515 Device Fault 116-324

No idea why they don't do it for Mac, I would assume something needed is not natively there on a Mac, but that is just a guess from a guy who does not write code or know who those people are that do.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.