02-18-2018 10:41 AM
I have a new Workcenter 6515, and it gives me a Device Fault 116-324 (please reboot) as soon as i power it on. Nothing is connected to the printer, except for the power cable. I have not even installed the driver on my Mac yet.
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02-19-2018 01:13 PM - edited 02-19-2018 01:25 PM
Find the job on the LAN and delete it, reinstall the driver on the PC/Mac if needed. I don't think I have ever seen the issue when it wasn't a corrupt job.
Having said that, there is a firmware update to get around the error
02-19-2018 07:55 PM
Thank you Joe!
If i unplug the wireless module, then the printer boots up fine. I have nowhere to plug in the network cable, where the printer is located at the moment.
I have deleted and reinstalled the driver on the mac, but it still gives me the same error. The only thing is to boot it up without the wireless module.
Can i update the firmware using a usb thumb drive?
02-20-2018 01:19 PM
Not via USB key, but you can with a Windows PC and a USB cable attached between them. Not sure the Mac tool has that option and it isn't mentioned in the install guide .
Theoretically you could simply change the IP address of the printer and then reboot and the issue may just go away.
02-20-2018 03:37 PM
Ok i will try the IP address change first.
I asked about the USB drive, because i wanted to reboot the printer without connecting it to the network.
Thank you Joe.
02-26-2018 05:18 PM
I updated the firmware using the windows firmware update utility, and it corrected the device fault. It can now connect to the network - internet, using wifi or LAN.
How come there is no Mac firmware update utility? I had to use a windows 10 vm, to update it......
Thank you for all your help Joe, much appreciated!
02-26-2018 06:03 PM
No idea why they don't do it for Mac, I would assume something needed is not natively there on a Mac, but that is just a guess from a guy who does not write code or know who those people are that do.