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New Member
Posts: 1
Registered: ‎11-29-2017
Accepted Solution

Phaser 6510 - USB connection IP ADDRESS FAILED

We have a Phaser 6510 connected to a desktop via USB cable. The auto-setup was used from the CD that came with the printer. The computer and printer are communicating and the computer sends jobs and indicates that the job is successfully completed. The printed, however displays 'IP ADDRESS FAILED' and does not print. I found in a previous post to go to Menu > Admin Menu > Network/Port > PrimaryNet Select, but the PrimaryNet Select option isn't shown. Any help that someone can provide would be greatly appreciated. Thanks.
Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Phaser 6510 - USB connection IP ADDRESS FAILED

Just set the IP address on the printer to Static, doesn't matter what IP, just something, since you are not using the network it would appear, it simply can't find an IP address via DHCP, which is the defacto standard for just about any device, including this one.

 

@Xerox Support probably already sent those instructions, or soon will. But I will put them here too

 

Log on as admin and go to

Menu > Admin Menu > Network Port > TCP/IP Settings > Ethernet > Get IP Address > Static > IP Address

 

Since you don't have it on the network, the settings don't matter beyond needing to look real, so 10.10.10.10 can be the IP qand the gateway. 255.255.255.0 would be fine for the subnet mask

 

 

 

 

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