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New Member
Posts: 3
Registered: ‎12-22-2015

Phaser 7100 Fuser Not Resetting (010-421)

Hi,

 

I am having an issue with our Phaser 7100dn where error code 010-421 to replace the Fuser will not go away. I have replaced the fuser multiple times with brand new fusers, but the message to replace the fuser will not go away.

 

I tried unplugging for 2 minutes and even cleared the NVM in an attempt to fix this, but no luck. I also upgraded the firmware to the latest.

 

Is there a script or something I can run to reset this? What are my other options?

 

Thanks,

Jeffrey

 

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Moderator
Posts: 474
Registered: ‎02-26-2013

Re: Phaser 7100 Fuser Not Resetting (010-421)

Hi Jeff
Thank you for using the Xerox forum.

I would suggest that you review the following solution.

http://www.support.xerox.com/support/7100/support/en_US.html?objGUID=1604

If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Email: Fast Track to the Expert > or by phone 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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New Member
Posts: 3
Registered: ‎12-22-2015

Re: Phaser 7100 Fuser Not Resetting (010-421)

[ Edited ]

I did follow those instructions. Fuser still showing as needing to be placed. I also did e-mail a few days ago, but haven't heard back yet. 

Technical Escalation Moderator
Posts: 1,172
Registered: ‎10-14-2013

Re: Phaser 7100 Fuser Not Resetting (010-421)

Jeff, This will require a service technician to access Service diagnostics to reset the printer HFSi count

Dan Keim
Remote Support Engineer
Technical Escalation Support
A4 Printers & MFP's
A3 Entry Office MFP's
Xerox Corporation
Global Technology Delivery Group
26600 SW Parkway Ave
MS 7060- 587 G-14
Wilsonville, OR 97070
New Member
Posts: 3
Registered: ‎12-22-2015

Re: Phaser 7100 Fuser Not Resetting (010-421)

Is there anyway that I can access that myself? Seems like a big expense for us to bear to fix a bug on a 2 year old printer. Thanks!

Technical Escalation Moderator
Posts: 1,172
Registered: ‎10-14-2013

Re: Phaser 7100 Fuser Not Resetting (010-421)

Jeff,

 

There is no way for a customer to access this reset menu. It is only accessed though the service technician diagnostic's menu.

Dan Keim
Remote Support Engineer
Technical Escalation Support
A4 Printers & MFP's
A3 Entry Office MFP's
Xerox Corporation
Global Technology Delivery Group
26600 SW Parkway Ave
MS 7060- 587 G-14
Wilsonville, OR 97070