12-22-2015 11:19 AM
I am having an issue with our Phaser 7100dn where error code 010-421 to replace the Fuser will not go away. I have replaced the fuser multiple times with brand new fusers, but the message to replace the fuser will not go away.
I tried unplugging for 2 minutes and even cleared the NVM in an attempt to fix this, but no luck. I also upgraded the firmware to the latest.
Is there a script or something I can run to reset this? What are my other options?
12-23-2015 10:48 AM
Thank you for using the Xerox forum.
I would suggest that you review the following solution.
If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Email: Fast Track to the Expert > or by phone 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET
12-23-2015 10:50 AM - edited 12-23-2015 10:51 AM
I did follow those instructions. Fuser still showing as needing to be placed. I also did e-mail a few days ago, but haven't heard back yet.
12-28-2015 12:33 PM
Jeff, This will require a service technician to access Service diagnostics to reset the printer HFSi count
12-29-2015 08:49 AM
There is no way for a customer to access this reset menu. It is only accessed though the service technician diagnostic's menu.