I need to know if there is a secret to clearing the error or finding out the exact cause.
There is no paper jam that I can see. The maintenance kit is brand new and it has ink.
Also if the electronic module needs replaced which one do I need. My unit has a scanner on it and the electronic modules I have seen for sale do not have a plug for the scanner...I need a model number. The regular number is 137E24444 (Without Scanner plug)
Thank you for using the Support Forum. Please consider reseting the machine to try to clear the Ram Error. As for the part you are looking for I do not have a part number for you, I would suggest contacting a technician to get that information.
Thanks, CherylO-Xerox Community Manager
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