06-26-2013 12:14 PM
I need to know if there is a secret to clearing the error or finding out the exact cause.
There is no paper jam that I can see. The maintenance kit is brand new and it has ink.
Also if the electronic module needs replaced which one do I need. My unit has a scanner on it and the electronic modules I have seen for sale do not have a plug for the scanner...I need a model number. The regular number is 137E24444 (Without Scanner plug)
And where is a good reliable place to obtain one.
06-28-2013 03:40 PM
Thank you for using the Support Forum. Please consider reseting the machine to try to clear the Ram Error. As for the part you are looking for I do not have a part number for you, I would suggest contacting a technician to get that information.