09-10-2015 08:34 AM - last edited on 03-08-2018 07:03 PM by CherylO-Xerox
This information is current as of March 8, 2018
Confusion about the expected ColorQube 8570 & 8580 operation
The following outlines ' what to know ' in order to keep your printer going, and it it should help to clarify some of the earlier posts that cause confusion regarding the solid ink and regional requirements, since the printers may be working as expected.
Because of the online internet marketplace it is easy for customers to purchase the incorrect ink for their printer and its current settings.
There are "reset Snippets" for some models but not all, and they could be used when an ink type needs to be changed, but they are unique to each serial number & require additional machine information, therefore they can't be published.
These were intended to be part of service procedures when parts were replaced that may impact machine memory, and not intended to be constantly performed, therefore they are considered a service function.
The appropriate order numbers are usually found on the device cover. Other brand equivalents to those numbers work too, although are not recommended.
The printer needs to know when ink is inserted and therefore should be filled with the machine powered on.
You can review additional information on the Xerox support and drivers site here
Attached is a matrix showing current ink numbers and the printer settings they work for.
03-08-2018 07:04 PM
The information in the Solid Ink post is still valid as of March 8, 2018.