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New Member
Posts: 4
Registered: ‎01-31-2017

Stuck Upgrade Xerox ColorQube 9303 (IMPORTANT)

I have submitted the ColorQube_9301-9303_system-sw#07218021630801#.DLM file via the web browser to upgrade software of ColorQube, For the last hour The printer says:

 

The device is not available

The device is entering SW upgrade mode. ALL jobs will be cancelled

One or more queued jobs need resources

 

How long does the upgrade take ?

 

 

Model: ColorQube 9303

 

 

Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Stuck Upgrade Xerox ColorQube 9303 (IMPORTANT)

20 minutes minimum, 1.5 Hour maximum, variance in time depends on the firmware that is current vs what it is going to, and speed of the network between PC and MFP and if an Antivirus/Firewall is not disabled first, it can wreak some havoc.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎01-31-2017

Re: Stuck Upgrade Xerox ColorQube 9303 (IMPORTANT)

It has now been 4 hours, the screen is still there.

Note: The firmware was submitted via the web browser and was successful.

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Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Stuck Upgrade Xerox ColorQube 9303 (IMPORTANT)

Delete the jobs in the queue, failing that you would need to reboot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.