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New Member
Posts: 9
Registered: ‎05-13-2017

Versalink C405 wakes up every 20 min

Hi,

 

I have a Versalink C405 that wakes up every 20 min or so, when its connected to the phone line(Fax). If i unplug the phone line, then it will wake up only when there is a job to be printed. I have contacted Xerox support, but they concluded its working as intended. I dont think that is correct, and i think they are missing something.

 

Any help would be greatly appreciated.

 

Thank you.

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Versalink C405 wakes up every 20 min

Stab in the dark guess is a bad fax job (misdialed) set to retry endlessly every 15 minutes.

 

1.JPG

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Joe.
New Member
Posts: 9
Registered: ‎05-13-2017

Re: Versalink C405 wakes up every 20 min

Thank you Joe, but there are no fax jobs waiting. This started happening from the beginning, before I had sent any faxes.

Peter
Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Versalink C405 wakes up every 20 min

Then you will likely need to hook up a handset to the line and see what is happening on the phone line, either something is polling the printer, or the printer is initiating something, and you will never guess.

 

You could try simply updating the firmware on the printer, but it isn't likely to fix this.

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Joe.
New Member
Posts: 9
Registered: ‎05-13-2017

Re: Versalink C405 wakes up every 20 min

Thank you Joe! I will try your suggestion, and see if there’s something happening at that moment. I updated to the latest firmware, that had a late October date. Would you happen to know if that’s the latest one? I believe it’s the 68.12.
Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Versalink C405 wakes up every 20 min

The one I linked is the latest one. 68.12 is just the beginning of a few releases.

 

Capture.JPG

 

Those are the versions so far.

 

If you ever want to know between versions which is the newer.

 

Firmware decoding.png

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Joe.
New Member
Posts: 9
Registered: ‎05-13-2017

Re: Versalink C405 wakes up every 20 min

You’re awesome Joe, I will update it when I’m at the printer.
I will update you, as soon as I try everything you suggested.

Thank you for all your help!
New Member
Posts: 9
Registered: ‎05-13-2017

Re: Versalink C405 wakes up every 20 min

Unfortunately updating the firmware to the one you linked, did not make a difference.

 

Also i do not hear anything poling the printer at the time it wakes up.

 

Thank you for all your help Joe!

Valued Advisor
Posts: 1,655
Registered: ‎10-11-2010

Re: Versalink C405 wakes up every 20 min

have you tried unplugging the fax cable and see what happens? that way you know its fax related or not?

New Member
Posts: 9
Registered: ‎05-13-2017

Re: Versalink C405 wakes up every 20 min

Yes I have, and that’s what I’m trying to figure out. As I mentioned on my fist post, it only happens when I have the fax line connected to the printer. If I unplug the fax line then the printer does not wake up, unless there is a job waiting. Second level xerox support said that its working as its supposed to, but I don’t think that’s correct. I just think they don’t know what to do. I even asked them if we can change the fax board, but they did not think that’s necessary.
Thank you.