Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3
Registered: ‎09-11-2014
Accepted Solution

Versant 2100 - fault code: 099-360 -- PLEASE HELP!

[ Edited ]

Hi there,

 

How do you get rid of the fault code 099-360? I already changed the fuser but machine still showing the same fault and not letting me do anything.

 

Please help.

 

Thanks!!!

Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Versant 2100 - fault code: 099-360 -- PLEASE HELP!

You need a tech.

 

Have him look into Eureka Document #: 1336550

If you are service trained yourself, Go into DC301 and initialize IOT 1 and IOT 2.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎09-11-2014

Re: Versant 2100 - fault code: 099-360 -- PLEASE HELP!

Thank you so much Joe!

 

The technician came in before I received your reply. He went into DC131 and reset the value to 0. It worked after that. The only problem I'm getting now is that the front-to-back registration is not consistent. It's jumping out of position, horizontally and vertically.

 

Any idea?

 

Your thoughts are much appreciated.

 

B

Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Versant 2100 - fault code: 099-360 -- PLEASE HELP!

No idea, I am far from hardware trained. That stuff is always a paper feed issue of sorts, but I (we) leave it to the onsite techs.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
New Member
Posts: 3
Registered: ‎09-11-2014

Re: Versant 2100 - fault code: 099-360 -- PLEASE HELP!

Thank you very much.