03-20-2017 05:53 PM
WC3345, new , just out of box. Unable to browse to it's homepage or ping it in command.
I have a green data light on copier ethernet port.
DHCP does not pull in an IP Address. Set a Static IP.
Took it off office network and first tried crossover cable direct from my PWS, then straight ethernet cable with IPs one step apart. (PWS=.249 and 3345=.250),
Also tried a 5 port switch from my PWS to 3345.
We tried Wireless: no change.
Did NVM reset.
Suspect bad Main PCB
03-21-2017 12:52 PM
Return it as defective (If no maintenance agreement)
Call in a tech (If maintenance agreement)