07-28-2017 12:56 PM
Hi Hopefully someone can help, I have a Xerox WorkCentre 3655X That is new, I did not buy it new I purchased it from somone. But still had protective plastics and stuff inside and out. With network cable plugged in The unit powers on but gets stuck in the start up screen and goes no further, Eventually shuts down. With the network Cable unplugged the unit powers on and operates great prints out the test page nicely. When the uint is on and operating correctly I plug in the network cable and it freezes the machine/Sometimes it doesnt but still wont work. computer wont pick it up and It tells me my network cable is not plugged in. Sounds like it needs updated or something? What do i do?
07-28-2017 01:49 PM
ive connected to my computer alone with no network just using network cable to link the two. the printer does not freeze up but my computer detected it downloaded whatever it needed and tried to run a test print and it says my printer is not turned on.
07-28-2017 01:55 PM
Looks like they may have been less than truthful.
Due to the fact your config sheet says it was last updated in 2014, I decided to go digging on your Serial number (New machine would never have been updated, let alone 3 years ago.
This machine was well used (Minimum 49768 impressions) by the previous owner, and Xerox has records going way back, meaning it was under contract and metered supplies.
Best bet is to wipe the device via altboot and use the latest firmware to do so. (Every setting will be lost)
Other option (workaround really) is to just disable everything at the copier, plug it into the LAN, and enable 1 by 1 until you find what one kills it (SNMP or WSD would be my suspects). But even when you find the culprit, finding the source would be a real pain. Could also be a secure certificate that fails due to the IP not being correct for it.
Check your PM's.
07-28-2017 02:30 PM
signed in as admin and reset to defaults. plugged it into my network and now it works. problem now is my screen on the printer is froze. how do I update this printer? maybe thats what it needs.
07-28-2017 03:01 PM
07-31-2017 02:33 PM
Upgraded printer to newest firmware. Via Altboot. Upgrade sucessful. When network cable is connect the printer still freezes. What can be wrong. This printer is new with only 50+ prints.
07-31-2017 04:31 PM
turned unit on and now it prints from my computer through the network. only problem now is my touch screen on the printer does not work. it is on and beeps when i touch it but nothing happens. cant log in cant access any settings or nothing. the screen and settings all work when i have no network cable connected.
08-01-2017 12:29 PM
It absolutely has to be a hardware issue with this machine, it can't be settings, every single setting has been thoroughly wiped out and it still has issues, and it has kept those issues in multiple firmware levels, even across completely different generations.