03-29-2018 10:02 AM - edited 03-29-2018 10:30 AM
I owned a new 6515DNI (my first Xerox) and I faced an issue after the firmware upgrade the toner capacity was decreased.
What I did:
1) Installed printer as described in quick start guide, connected to network.
03-29-2018 10:12 AM - edited 03-29-2018 10:25 AM
Then the startup page was printed.
CYMK = 100%
2) Immediately I upgraded the firmware to v65.21.71
After that the software version report was printed and I saw following changes in homescreen.
C=84% / M=90% / Y=98% / K=84%
3) I called German Xerox support (somehow near shored)
The unfriendly guy told yeah that's normal, with no more explenaition. :(
I asked him what happens when the 5500 pages hc cardridge is instllalled? Will it decreased 20%?
No reply to my question, just that's normal.
Very dissapointed with this behavior of the first contact.
So now I'm writing to the community.
Is this a known behavior? I thought the chip in the cardridge is reporting the fill level.
Looking forward to your experience.
Thank you in advance!
03-29-2018 12:20 PM
It isn't known to the extreme you are stating.
A few percent can be accounted for simply because they are the first cartridges used, you put them in and the machine feeds some into the developer/hopper, so you should not see 100% for more than a print or 2 realistically.
If the printer has been used at all before the update, a bit could be used by inaccuracy (new firmware fixed a bug).
But if it is a brand new printer, there is no way anything normal could account for the 16% lost in C and K if it hasn't actually done any print/copy jobs.
As for replacement carts, they don't do it because the machine tells you to replace them when the hopper is still full, so there is no gap that needs to be filled.
03-30-2018 08:25 AM
I can confirm this misconduct.
For me it was exactly the same. I have a new 6515.
One page printed, then I made the firmware to 65.21.71 update.
The toner level decreased from 100% to 84%.
I habe opened a ticket, but I have no answer.
Seems to be a general firmware problem.
Is there a workaround or an update that fixes this bug ??
03-30-2018 03:35 PM
Thank you for your replies!
I'll send the support an email to file a support ticket.
How did you opened the ticket? I couldn't add my printer in Xerox MySupport.
Happy Easter @all!
03-30-2018 05:42 PM
I opened the ticket by calling Xerox.
Enclosed the Xerox address with which I correspond:
Customer Service Representative
Xerox (Europe) Limited
Phone: Austria 012079000, Germany 069999915632, Switzerland 0432999000