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New Member
Posts: 3
Registered: ‎03-29-2018

WorkCentre 6515 - firmware upgrade decreases toner capacity

[ Edited ]

Dear support-community,

 

I owned a new 6515DNI (my first Xerox) and I faced an issue after the firmware upgrade the toner capacity was decreased.

 

What I did:

1) Installed printer as described in quick start guide, connected to network.

 

New Member
Posts: 3
Registered: ‎03-29-2018

Re: WorkCentre 6515 - firware upgrade decreases toner capacity

[ Edited ]

Then the startup page was printed.

CYMK = 100%

 

2) Immediately I upgraded the firmware to v65.21.71

After that the software version report was printed and I saw following changes in homescreen.

C=84% / M=90% / Y=98% / K=84%

 

3) I called German Xerox support (somehow near shored)

The unfriendly guy told yeah that's normal, with no more explenaition. :(

I asked him what happens when the 5500 pages hc cardridge is instllalled? Will it decreased 20%?

No reply to my question, just that's normal.

Very dissapointed with this behavior of the first contact.

 

So now I'm writing to the community.

Is this a known behavior? I thought the chip in the cardridge is reporting the fill level.

 

Looking forward to your experience.

Thank you in advance!

 

Best regards,

Joe G.

 

 CapacityafterFWupgrade.png

Analyst Nation Moderator
Posts: 5,905
Registered: ‎11-25-2013

Re: WorkCentre 6515 - firware upgrade decreases toner capacity

It isn't known to the extreme you are stating.

 

A few percent can be accounted for simply because they are the first cartridges used, you put them in and the machine feeds some into the developer/hopper, so you should not see 100% for more than a print or 2 realistically.

 

If the printer has been used at all before the update, a bit could be used by inaccuracy (new firmware fixed a bug).

 

But if it is a brand new printer, there is no way anything normal could account for the 16% lost in C and K if it hasn't actually done any print/copy jobs.

 

As for replacement carts, they don't do it because the machine tells you to replace them when the hopper is still full, so there is no gap that needs to be filled.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎03-24-2018

Re: WorkCentre 6515 - firware upgrade decreases toner capacity

I can confirm this misconduct.


For me it was exactly the same. I have a new 6515.


One page printed, then I made the firmware to 65.21.71 update.
The toner level decreased from 100% to 84%.

I habe opened a ticket, but I have no answer.

Seems to be a general firmware problem.
Is there a workaround or an update that fixes this bug ??

 

Test1.jpg

New Member
Posts: 3
Registered: ‎03-29-2018

Re: WorkCentre 6515 - firware upgrade decreases toner capacity

Dear Joe,

Dear Helmut,

 

Thank you for your replies!

 

I'll send the support an email to file a support ticket.

 

@Helmut

How did you opened the ticket? I couldn't add my printer in Xerox MySupport.

 

Happy Easter @all!

 

 

 

 

Highlighted
New Member
Posts: 3
Registered: ‎03-24-2018

Re: WorkCentre 6515 - firware upgrade decreases toner capacity

Dear joe_g,

 

I opened the ticket by calling Xerox.

 

 

Enclosed the Xerox address with which I correspond:

 

Georgi Nikolov

 

Customer Service Representative
Xerox (Europe) Limited
Phone: Austria 012079000, Germany 069999915632, Switzerland 0432999000
E.mail georgi.nikolov2@xerox.com